A brief white whine
I am in a battle of wills with Sephora’s customer service department. Last week I placed an order online with a 15% discount coupon. The website immediately rejected my order saying “Authorization unsuccessful.” (There was of course no information about why.) I called them on Monday to ask why this happened, and they said they needed to do some more research and would call me back the next day. So they called me back the next day telling me that it was merely rejected because there were “so many orders going from Sephora being mailed to that shipping address” in a certain time period, so I should just go back online and order it again and it would work. Right. But I want my 15% off, and the code has expired since last week, so I called them back today to place the order that way. They were like, sure, let’s put this order through. That did not work. So we tried another credit card. No go. So then we tried another SHIPPING address. Also no go. Online shopping fail. They put me on hold for a while and then came back to tell me that they needed to call me back the next day AGAIN at which point they will theoretically put my order through, IF they figure out a way to do it. Note that at this point it has literally been a week since I placed the original order, and it’s not entirely because I kept waiting to call them back by a day or so. I could have this crap in my hands by now.
My favorite part is the claim that so many packages are being shipped from Sephora to GOOGLE HEADQUARTERS that they have flagged that address and can’t ship it.
Beauty is so hard.
</whine>
